Frequently Asked Questions
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General
Where is your factory located?
We only sell online. Our factory is situated in Defence Road, Sailkot – Punjab – Pakistan and we are only taking orders online.
Which leather do you use for your products?
All our products are crafted from 100% pure leather. We mainly use sheep, cow and goat leather in our products.
I want to buy a jacket how can I make the payment?
You can make the payment through Credit Card,Debit Card, Visa Card, Master Card, PayPal, American Express, Wire Transfer & Discovery. We use SSL secured Check out so you can make the payment without any worries.
How do I know which size will fit me perfectly?
We have mentioned various sizes with relevant measurements in the size chart on our website. In case there are still any issues with the product’s size you can return it and get it exchanged within 10 days.
We do but delivery charges do apply then.
Cash on delivery. Please note you will not be allowed to open the product without paying first.
What is the return/exchange policy?
We have a ten-day return or exchange policy, subject to the condition of the product. You will get a full refund if you decide to return the product. In terms of exchange in case of issues related to size or quality, we can exchange your product within ten days but you will have to bear the delivery charges of returning the item.
I love a jacket, but I am unsure which size would fit me perfectly?
All our jackets are in international standard sizes. But, still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at support@leathersexpert.com and our support agent will assist you in getting a perfectly fitted jacket.
Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.
How long would it take for a jacket to be received at my place?
All our regular orders are usually shipped within 5-10 business days. However, it can take up to 20 business days for your item to be shipped.
We strive to minimize fulfilment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 2 weeks. However, due to different nature of all custom orders, it can sometimes take more or even less than the estimated time.
Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.
How can I track my orders & payment?
Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at support@leathersexpert.com
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
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- The order number
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- The faulty item’s name and number
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- A description of the fault (along with the pictures)
We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
Why was my payment declined? What should I do?
Your payment may have been declined due to any of the following reasons:
Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Leathers Expert has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Custom Orders
Can I get any type of jacket custom made? What details do I need to provide?
Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.
Are there any charges for requesting custom order, getting quotation and discussing custom order?
Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.
Can I get my jacket custom made in any type of leather?
Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.
We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues
Sizing
When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing error.
Design & Quality
Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.
I received a custom order. Can I return and get a replacement?
We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.
I received a custom order. Can I return and get a refund?
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else
How long would it take for the custom order to be delivered to me?
We strive to minimize fulfilment time for custom orders and usually dispatch within 8-12 weeks. However, due to different nature of all custom orders, we do not have a pre-specified fulfilment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.